Let us know

Your feedback is a vital part of making sure that the bus service in Guernsey is meeting everybody’s needs. So if you have compliments or complaints, suggestions or ideas – then we would really like to hear from you. You can provide feedback in whichever of the following ways suits you best. 

Please note: If you are providing feedback to the consultation on any proposed timetable, please send it to the Environment Department on env@gov.gg   

You can contact us direct: Please call us on 01481 700456 or send an e-mail to information@buses.gg. Alternatively, every page on this website has a feedback button (in yellow, towards the bottom, on the left-hand side). If you're using this, don't forget to leave your contact details if you'd like us to be in touch.

As a Group, we set ourselves high standards for customer service - you can see our Group customer service policy here. If you believe that we have not lived up to those standards and you have a complaint, you can expect your complaint to be handled with diligence and care - our complaints policy can be found here.

Contact the Environment Department: The bus services are operated on behalf of the Environment Department by CT Plus, so you can contact them directly by writing to the Environment Department, Passenger Transport Section, PO Box 145, Bulwer Avenue, St Sampsons or by calling them on tel. 243400.

Get involved in BUG – The Bus Users’ Group: If you’d like your say in how the service can be improved, you can get involved in BUG - an independent charity registered in Guernsey. You can reach BUG via their website at www.bug.gg.